The all-in-one, AI-powered customer service platform

Seat-based pricing

Conversation-based pricing

AI Add-on

AI Agents for Customers

Optimize self-service with AI Agents for Customers— 
starting at $0.60 per engaged conversation.

Talk to Sales Key features

Specialized expertise

Human-in-the-loop

Omnichannel

AI Profiles

Reporting & Observability

3rd party data access

AI Add-on

AI Agents for Reps

A breakthrough AI copilot increasing agent efficiency  
by 65% starting at $40 per user/month.

Talk to Sales Key features

Copilot

Suggested Responses

Omnichannel

2-way translations

Handoff and close summaries

Search summaries

For growing teams

Enterprise

$89

per seat/month

Essential CX tools for growing teams— powerful, affordable, and built to scale

Get Demo

Conversational Timeline

Tasks and Automations

Data & File Storage

Standard and Custom Reports

Omnichannel capabilities

For larger teams

Ultimate

$139

per seat/month

Unleash CX transformation for larger teams— drive big results with ease

Get Demo

All Enterprise features

Skills-Based Routing

Extra Data & File Storage capacity

Real-Time Pulse Dashboard

SCIM

SAML SSO

Kinesis

Improve your customer experience with AI Add-ons

AI Add-on

AI Agents for Customers

Optimize self-service with AI Agents for Customers— 
starting at $0.60 per engaged conversation.

Talk to Sales Key features

Specialized expertise

Human-in-the-loop

Omnichannel

AI Profiles

Reporting & Observability

3rd party data access

AI Add-on

AI Agents for Reps

A breakthrough AI copilot increasing agent efficiency  
by 65% starting at $40 per user/month.

Talk to Sales Key features

Copilot

Suggested Responses

Omnichannel

2-way translations

Handoff and close summaries

Search summaries

For growing teams

Enterprise

$0.35

per conversation

Cost-efficient CX for growing teams—optimize spend while maintaining top-tier support

Get Demo

Conversational Timeline

Tasks and Automations

Data & File Storage

Standard and Custom Reports

Omnichannel capabilities

For larger teams

Ultimate

$0.50

per conversation

Unleash CX transformation—drive bigger impact with smarter, more efficient conversations

Get Demo

All Enterprise features

Skills-Based Routing

Extra Data & File Storage capacity

Real-Time Pulse Dashboard

SCIM

SAML SSO

Kinesis

Improve your customer experience with AI Add-ons

AI Add-on

AI Agents for Customers

Optimize self-service with AI Agents for Customers— 
starting at $0.60 per engaged conversation.

Talk to Sales Key features

Specialized expertise

Human-in-the-loop

Omnichannel

AI Profiles

Reporting & Observability

3rd party data access

AI Add-on

AI Agents for Reps

A breakthrough AI copilot increasing agent efficiency  
by 65% starting at $40 per user/month.

Talk to Sales Key features

Copilot

Suggested Responses

Omnichannel

2-way translations

Handoff and close summaries

Search summaries

Every plan includes platform, agent productivity, omnichannel capabilities and support

For email, whatsapp, SMS, and Voice, pricing is pay-as-you-go

Compare all features

Seat-based

Enterprise

$89 per seat/month

Ultimate

$139 per seat/month

Conversation-based

Enterprise

$89 per seat/month

Ultimate

$139 per seat/month

Platform

Custom Objects

Custom Attributes

250

500

API Rate Limit

1000 RPM

2000 RPM

3rd Party Integrations

Custom Permission Sets

10 sets

20 sets

Proprietary Integrations

Tracking Events

Advanced Object Properties

Automatic Language Detection

Brands

Languages

Sandbox

Workflow & Automation

Business Rules

100

200

Custom Workflows

100

250

Conditional Branching

Callable Workflows

External REST API Calls

Workflow Builder Visual workflow UI

Workflow Debugging Tools

Outbound Webhook

Inbound Webhooks

Tasks

Agent Productivity

Lorem Ipsum

AI Add-ons

Lorem Ipsum

*lorem ipsum anything we need to call out with an asterisk 
*lorem ipsum anything we need to call out with an asterisk 
*lorem ipsum anything we need to call out with an asterisk

Join the elite league of businesses who put their trust in Kustomer